If you have any questions or any suggestions, please feel free to contact us.
We will respond to your contact within 24 hours.
Send us an email:
ASK US ANYTHING! WE'LL GET BACK TO YOU WITHIN 24-48 HOURS.
Chat with us:
IF YOU HAVE AN ISSUE OR QUESTION THAT REQUIRES IMMEDIATE ASSISTANCE, YOU CAN CLICK BELOW TO CHAT LIVE WITH A CUSTOMER SERVICE REPRESENTATIVE. IF WE AREN'T AVAILABLE, DROP US AN EMAIL TO THE LEFT AND WE'LL RESPOND WITHIN 24-48 HOURS.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION? (1)Collection of Personal Data To provide you with the personalized recommended products, efficient customer service, and timely news notification, we record some information you’ve given previously from your visit to our site and your registration and browsing of our site. Including your name, e-mail address, gender, age, IP, phone number, shipping address information, your order content, credit card information, language preference, merchandise category preferences, etc. At hevto.com, we respect and take the protection of your personal information very seriously. We ensure that your privacy is protected when using our services. Once we receive your data transmission, we have technical and organizational measures in place to help protect your data from loss, manipulation, unauthorized access, etc. We continually adapt our security measures in line with technological progress and developments. We protect your data using encryption using Secure Sockets Layer (SSL). SSL is a function that encrypts all information sent between buyer and seller, including card information, so that card details cannot be read by external parties.
(2)Use of Personal Data We collect Personal Information that you provide to us voluntarily and process it for the following purposes:To create your personal account at hevto.com; To complete transactions with you;To be able to contact you in the event of any problem with the delivery of your items; To process exchanges or product returns; To improve our services and respond to requests or complaints;To communicate with you the latest market trend and enable you to participate in promotions if you have ever subscribed;To know your needs and preferences and recommend personalized products;To develop, enhance, market, and provide products and services to meet your needs. (3)The Content & Frequency of Our Communication with You For automatically triggered email, SMS, and App push notifications.We may send you a confirmation email or an SMS verification after you register with hevto.com as well as service-related notifications as necessary. For example: Your order confirmation email;Your address change confirmation email;Your payment confirmation email;Your order delivery notice;Your package logistics method changing notification;The above list is closely related to your order. We strongly recommend that you do not unsubscribe. If you insist on deleting your account information, the above email will not be received again.The frequency of these notifications is closely related to your interaction on our website. We cannot promise a certain amount of delivery.
SECTION 2 - DISCLOSURE We seek to receive your consent before sharing your information when required by applicable laws and regulations. However, in some cases, your permission will be given as part of a contract you have with us. Legal Requirements: We may disclose your personal data if required to do so by law (including, without limitation responding to a subpoena or request from law enforcement, court, or a government agency) or in the good faith belief that such action is necessary: (i) to comply with a legal obligation or a request from administrative or judicial authority; (ii) to protect or defend our rights, interests or property or that of other customers or users; (iii) to act in urgent circumstances to protect the personal safety of users of the Sites or the public; (iv) to protect against legal liability or potential fraud, as determined in our sole discretion.
SECTION 3 - SHOPIFY Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.Payment:If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - SECURITY To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 6 – PROCESSING OF INFORMATION You agreed to clearly and fully understand, for the sole purpose that providing you with the personalized recommended products, efficient customer service, and timely news notification, we shall have the right to your personal data or data set for processing, including but not limited to the following anyone or a series of operations, such as collecting, recording, organization, construction, storage, adaptive or modify, retrieval, consultation, use, disclosure, dissemination or other use of, arrangement, combination, limit, delete, or destroyed, whether or not the operation using automated means.
SECTION 8 - AGE OF CONSENT By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Minors under 16 —— Our marketing activities are not intended to be used by minors under the age of 16 years old and are exclusively provided to persons over the age of 16 and enjoying legal capacity. We will not knowingly collect or process personal data from minors under the age of 16. Should we be made aware of data collection from minors through our Services, we will take all appropriate steps to delete these personal data from our servers.
SECTION 10 -QUESTIONS AND CONTACT INFORMATION If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at service: firstname.lastname@example.org.