If you have any questions, please feel free to contact us —— Hevto Customer Service E-mail: support@hevto.com
Within 30 days from the date you received the wetsuit, you can request a return at any time. If you need to return the wetsuit, please confirm the product package and tags are in good condition firstly, then contact Hevto customer service staff to get a return label. We will provide detailed guidance for the return procedure.
We support the exchange service. If you need to exchange the wetsuit, please confirm the product package and tags are in good condition firstly, then contact Hevto customer service staff to get a return label. We will provide detailed guidance for the exchange procedure.
As long as it is the quality problem of the product, we will certainly take responsibility for it. When this happens, please take a picture of the broken zipper and contact Hevto customer service staff. We will try our best to provide the best solution for you until you are satisfied.
We are sorry you received a product that you did not order. If encountering such a case, please contact Hevto customer service staff to get a return label directly and return the wrong product. We will arrange the delivery as soon as possible according to your order.
Yes, you needn't pay the express fee of return.
If you need to refund, no matter it is due to the quality problem of the wetsuit or it is due to the improper size, Hevto will give a full refund without any extra charges.
Hevto will respond to your refund request within 7 workdays. Your refund will be transferred to the account you paid the order with. The refund receiving time depends on your credit card company.
Hevto wetsuits size selection mainly refers to four data, height, weight, chest size, and waist size. According to the above four data, customers can choose a suitable size for their own. If you have any doubts during size selection, please feel free to contact Hevto customer service staff for support.
If you found there have two or more than two size options in the size chart while referring to the size chart according to your measured data, we suggest you can choose the smaller one. If you don't know how to choose a suitable size, please feel free to contact us.
If the size button turns gray and shows it's not optional, it means this product is out of stock temporarily. If encountering such a case, please contact Hevto customer service staff for product inventory update details.
Your product will be shipped within 48 hours after you place your order. We will dispatch the product from the warehouse nearest to the shipping address of the order. You can track the progress of the logistics on the order page at any time. Under normal conditions, you will receive the wetsuit in 3~7 days. If the logistics are delayed due to a particular situation, please contact Hevto customer service staff for support.
When this happens, please contact Hevto customer service staff directly. We will try our best to provide the best solution for you until you are satisfied.
Don't worry. Hevto wetsuits are made of environment-friendly and harmless materials. That is the smell of glue and it's inevitable during wetsuit manufacturing. Just spread the wetsuit and leave it in an open environment for a while, the smell will fade a lot. And it will disappear after soaking in water.

1. Suggest that after receiving the wetsuit, try it under the dry condition to make sure the suit is not too loose or tight before testing in water. 
2. If you have trouble putting on the wetsuit, we suggest you can try covering plastic bags on your hand/foot before wearing it. The smooth plastic bags will help reduce frictional resistance and make it easier for you to put on your wetsuit.
3. A slight feeling of contraction is normal after putting on a wetsuit. But if the contraction feeling of the wetsuit already makes you uncomfortable, you need to exchange a larger size.


① Immediately rinse your wetsuit in fresh, cold water after each use.
② Do not use hot water or saltwater to wash your wetsuit. Especially in hot water, neoprene will lose elasticity. Besides, leaving sand, salt, or chlorine on the wetsuit can also shorten the life of it.
③ Please use the specialty wetsuit cleaner provided by diving and surfing shops to remove odors, sweat, oil, and algae.
④ You can clean your wetsuit in the bathtub. Fill the bathtub with cold water, then add the specialty wetsuit cleaner and soak the wetsuit for 20 minutes.  After that, clean it by hand, especially in areas that are particularly prone to sweating, such as the armpits. Finally, flush the wetsuit inside out with cold water to remove all wetsuit cleaner residue.


① After washing the wetsuit, make sure it is naturally dried so as not to damage the neoprene of the wetsuit.
② The interior of the wetsuit should be dried to avoid odors or mildew. Besides, dry the interior also helps extend the service life of the wetsuit.
③ Please use a hanger designed for a wetsuit or a heavy, padded hanger to hang the wetsuit and dry it indoors. 
④ If you have to hang the wetsuit outside, make sure it is kept in a cool and well-ventilated area away from direct sunlight, because the sunlight will damage the performance of the fabric.


① Check if your wetsuit has any cracks or breakages before storing it. If yes, take it to a wetsuit shop in time for repairs.
② Try to lay it flat or hang it up to store. Do not fold it. Folding for a long time will generate unrecoverable wrinkles on the neoprene.


① Do not clean the wetsuit with hot water.
② Do not use a washing machine, dryer, iron.
③ Do not use bleach or any harsh cleaner.
④ Do not dry your wetsuit in the sunlight.
⑤ Do not leave it in the car boot for a long time.


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